This is being re-opened for for further comment by one of the responders.
After the request for a rollover was submitted to the administrator, it took 3 additional requests in a span of three months before the checks were received. It was claimed by the administrator that checks were issued but I never received them. On the third request, I requested an overnight delivery and successfully received the checks the next day.
I would like to lodge a complaint with the proper oversight authority.
thanks very much